What is Charter Street?

Ordering & Payment

How do I place an order?

To place an order as an existing Charter Street customer, contact your local brand ambassador.

How do I apply for a new account?

Decorators, retailers, and interior design community professionals may inquire about a Charter Street trade account by emailing Sales@CharterStreet.com. Please include your business name, address, and website, and your local brand ambassador will contact you.

What is your cancellation policy?

Orders cannot be canceled after any fabric that correlates to that order has been cut.

What are your payment terms?

Initiating an order requires a 50% deposit, with the balance due upon shipping. Charter Street accepts Visa, MC, Discover and American Express. ACH and Wire Transfers are also available. To inquire about applying for credit terms or anything else related to payment terms, contact your Brand Ambassador.

Do you have an opening order and minimums?

To open an account as a Non-Stocking Dealer, there is a one-piece opening order minimum with a reorder minimum of one-piece. To open an account as a Stocking Dealer requires a $5,000 opening order and an annual minimum of $10,000.

Lead Times

What is the lead time?

We are currently operating at an approximately 7 - 9 week lead time.

Construction & Care

What are your recommended Care and Cleaning instructions?

Professional dry-cleaning is recommended. Performance fabrics may be cleaned with soap and water.

What are your cushions made of?

The Charter Street cushion is a hypoallergenic cushion that includes a high resiliency, Ultracel® foam core wrapped in plush, high loft polyester fiber, and surrounded by down-proof ticking, thereby creating a plump, softly inviting seat with a built-in crown. The Charter Street back pillows are comprised of high-quality polyester fiber packed in individually sewn channels to prevent migration. This creates a soft, yet tailored look with long-lasting resiliency. Seat cushions and back pillows feature a zippered envelope construction.

What are the Charter Street frames constructed of?

Charter Street frames are constructed of solid, kiln-dried Beechwood and engineered Baltic Birch hardwoods. All frames are double doweled, screwed and glued. Corner-blocks are used to reinforce corners and joints. Webbing is double webbed, to create a supportive, yet comfortable seat. Frames are layered with the highest quality polyurethane foam in a variety of thicknesses and compressions to create luxurious comfort. Cotton and batting are then layered to create additional comfort before any upholstery is applied. Edge rolls and other padding soften wood edges. All foams used by Charter Street contain no fluorocarbons or other harmful chemicals and pass all CA117 specifications.

Where are Charter Street products made?

Charter Street products are manufactured in North Carolina by the finest Craftspeople in the business with decades of time-honed experience.

Fabric & Finishes

Do you sell Charter Street fabrics by the yard?

Yes, all fabrics in the line can be purchased by the yard.

Are your fabrics contract grade?

Charter Street fabrics with 30,000+ double rubs pass for contract grade in durability testing.

What fabrics do you offer?

Charter Street offers an ever-evolving, comprehensive assortment of over 100 fabrics that are neutral in color and rich in texture. Many are performance-rated.

What finishes do you offer?

Exposed wood finish options include Walnut, Black Matte and White. The wedge foot, cone leg, and cylinder leg are available in nickel and brass.

Can I purchase a fabric swatch set?

Charter Street’s fabric swatch ring set can be purchased and includes:

· A 7x7 fabric swatch of over 100 fabrics in the Charter Street line

· Charter Street’s Sales Binder/Floor Book with product information, detailed specs and pricing

How do I get a fabric swatch?

Contact your Brand Ambassador to request a fabric swatch.  The first 5 swatches are complimentary any additional swatches must be purchased.

Performance and Kid/Pet-Friendly Fabrics?

Charter Street offers performance-rated fabrics. In addition, most Charter Street fabrics and COM’s can be treated with a soil-resistant finish for an additional per yard cost.

Do you accept Customers Own Materials (COM)?

Charter Street gladly accepts Customers Own Materials (COM). Charter Street reserves the right to say if a COM or COL fabric requires backing. Railroaded or Up the Roll are also options in fabric choice. Please use our COM form when submitting any COM yardage to the factory. Be sure to confirm yardage with customer service before shipping your fabric to us.  Please see COM Yardage Requirements & Form (note that the lead time does not begin until Charter Street receives all required fabric).

Upgrades & Customization

Is the Charter Street collection available for customization?

Charter Street’s Build Your Own program caters to those who want a truly custom design for their project or client.  With 35 frames and your choice of fabric and finishes, the creative options are limitless.

What additional upgrades and options are available?

- Skirts can be added to most chairs (priced by fabric grade)

- Any skirted chair can be upgraded to a swivel option

- Casters can be added to any bench

- All Headboards are also available as complete beds, in King, Queen and Twin sizes with your choice of legs

- Headboards can be finished with nailhead options

Do you offer an upgraded cushion?

Our standard cushion is filled with a soft foam core wrapped with polyester to create a comfortable seat and back. This cushion can be upgraded to a 5% down, 45% feather and 50% polyester mix for a lusher, more luxurious cushion. The cost to upgrade a seat cushion is per seating unit (chairs have 1 seating unit and sofas have 3 units). The cost to upgrade a back cushion is per back unit (chairs have 1 back unit and sofas have 3 units).

Do you make Throw Pillows?

Charter Street Throw Pillows come in 20” and 22” square configurations and with an optional contrast welt. Pillows can be made in any Charter Street fabric or COM. COM Pillows require 1.25 yards of fabric regardless of size. Contact your Brand Ambassador for more details.

Shipping & Delivery

Which shipping methods are available?

Charter Street ships from Archdale, North Carolina.  We prefer that you use your own carrier. If you are unable to schedule your own pickup, Charter Street has partnerships with Brooks and Sunbelt for shipping.  The shipping address must include a commercial loading dock. Residential delivery is available upon request.  For a shipping quote, contact Sales@CharterStreet.com.


Is there a Warranty?

Our high-quality upholstery frames carry a lifetime warranty to the original purchaser. Cushions and other parts are warrantied for 12 months, and it is strongly recommended where possible to flip and rotate cushions periodically to maintain their shape. Since fabric mills do not warranty their fabrics for wear or colorfastness, Charter Street assumes no responsibility for fabric wear and durability. Care must also be exercised with fabrics and leathers to avoid heat sources and direct sunlight. A professional cleaner should be consulted for the cleaning of spills and stains.


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Quality & Care

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Resources, Shipping, & Warranty


What is Charter Street?

Charter Street is a boutique brand offering bespoke upholstery exclusively to the trade. Each piece in the collection is meticulously crafted and made to order by master artisans in North Carolina. With modern classic designs, Charter Street allows you to create heirloom-quality pieces that are truly one-of-a-kind.

For eligible trade clients, Charter Street is available to purchase from JDouglas and In-Detail. We invite you to visit our flagship Showroom in Atlanta, GA (AmericasMart, Suite 13A.1) and our other showroom locations in High Point, NC and Dallas, TX. To connect with the Charter Street Brand Ambassador for your area, please email Sales@CharterStreet.com.

Still have questions? Contact our team.