FAQs

Ordering

What are your payment terms?

Initiating an order requires a 50% deposit, with the balance due upon shipping. Charter Street accepts Visa, MC, Discover and American Express. To inquire about applying for credit terms, contact your Brand Ambassador.

What is your cancellation policy?

Orders cannot be canceled after any fabric that correlates to that order has been cut.

Do you have an opening order and minimums?

To open an account as a Non-Stocking Dealer, there is a one-piece opening order minimum with a reorder minimum of one-piece. To open an account as a Stocking Dealer requires a $5,000 opening order and an annual minimum of $10,000.

Do you accept Customers Own Materials (COM)?

Charter Street gladly accepts Customers Own Materials (COM). Please use our COM form when submitting any COM yardage to the factory. Be sure to confirm yardage with customer service before shipping your fabric to us.  Note that the lead time does not begin until Charter Street receives all required fabric.

What is the lead time?

We are currently operating at a 26-week lead time.

Is the Charter Street collection available for customization?

Charter Street’s Build Your Own program caters to those who want a truly custom design for their project or client.  With 35 frames and your choice of fabric and finishes, the creative options are limitless.  In addition, we offer the following options:

- Any skirted chair can be upgraded to a swivel option.

- Cushion configuration is customizable.

- Benches are available with or without casters.

- All Headboards are also available as complete beds, in King, Queen and Twin sizes with your choice of legs.

- Headboards can be finished with nailhead options.

If you need to make changes to the core product line, please send an inquiry for a quote.

How can I purchase Charter Street products?

Charter Street is a to-the-trade only brand, available for purchase through JDouglas & In-Detail, whose flagship Showroom is in Atlanta, GA - AmericasMart, Suite 13A.1, with additional locations in High Point, NC and Dallas, TX. Please refer to your local Brand Ambassador for further information. For all other inquiries, please email Sales@CharterStreet.com.

Quality & Care

What are the Charter Street frames constructed of?

Charter Street frames are constructed of solid, kiln dried Beech wood and engineered Baltic Birch hardwoods. All frames are double doweled, screwed and glued. Corner-blocks are used to reinforce corners and joints. Webbing is double webbed, to create a supportive, yet comfortable seat. Frames are layered with the highest quality polyurethane foam in a variety of thicknesses and compressions to create luxurious comfort. Cotton and batting are then layered to create additional comfort before any upholstery is applied. Edge rolls and other padding soften wood edges. All foams used by Charter Street contain no fluorocarbons or other harmful chemicals and pass all CA117 specifications.

What are your cushions made of?

The Charter Street cushion is a hypoallergenic cushion that includes a high resiliency, Ultracel® foam core wrapped in plush, high loft polyester fiber, and surrounded by down-proof ticking, thereby creating a plump, softly inviting sear with a built-in crown. The Charter Street back pillows are comprised of high-quality polyester fiber packed in individually sewn channels to prevent migration. This creates a soft, yet tailored look with long-lasting resiliency. Seat cushions and back pillows feature a zippered envelope construction.

What are your recommended Care and Cleaning instructions?

Professional dry-cleaning is recommended. Performance fabrics may be cleaned with soap and water.

Performance and Kid/Pet-Friendly Fabrics?

Charter Street offers Performance rated fabrics. In addition, most Charter Street fabrics and COM’s can be treated with a soil-resistant finish for an added charge of $2 per yard with a $55 minimum.

Where are Charter Street products made?

Charter Street products are manufactured in North Carolina by the finest Craftspeople in the business with decades of time-honed experience.  Each piece is meticulously created, made to order and truly one of a kind.

Resources, Shipping, & Warranty

What finishes do you offer?

Charter Street offers Walnut, Black Matte and White Finishes for exposed wood. The wedge foot, cone leg, and cylinder leg are available in nickel and brass.

Which shipping methods are available?

Charter Street ships from Archdale, North Carolina.  We prefer that you use your own carrier. If you are unable to schedule your own pickup, Charter Street has partnerships with Brooks and Sunbelt for shipping.  The shipping address must include a commercial loading dock.  Residential delivery is available upon request.  For a shipping quote, contact Sales@CharterStreet.com.

What fabrics do you offer?

Charter Street offers an ever-evolving, comprehensive assortment of over 90 fabrics that are neutral in color and rich in texture. Many are performance rated. COM and COL are also options, although CharterStreet reserves the right to say if a COM or COL fabric requires backing. Railroaded or Up the Roll are also options in fabric choice.

Can I purchase a fabric swatch set?

Charter Street’s fabric swatch ring can be purchased for $200. This set includes a 7x7 fabric swatch of over 90 fabrics in the Charter Street line.

How do I get a fabric swatch?

Contact your Brand Ambassador to request a fabric swatch.  The first 5 swatches are complimentary and thereafter they may be purchased for $5 per swatch.

Is there a Warranty?

Our high-quality upholstery frames carry a lifetime warranty to the original purchaser. Cushions are warrantied for 12 months, and it is strongly recommended where possible to flip and rotate cushions periodically to maintain their shape. Since fabric mills do not warranty their fabrics for wear or colorfastness, Charter Street assumes no responsibility for fabric wear and durability. Care must also be exercised with fabrics and leathers to avoid heat sources and direct sunlight. A professional cleaner should be consulted for the cleaning of spills and stains.

Ordering

Q:

How can I purchase Charter Street products?

Charter Street is a to-the-trade only brand, available for purchase through JDouglas & In-Detail, whose flagship Showroom is in Atlanta, GA - AmericasMart, Suite 13A.1, with additional locations in High Point, NC and Dallas, TX. Please refer to your local Brand Ambassador for further information. For all other inquiries, please email Sales@CharterStreet.com.

Q:

Do you have an opening order and minimums?

To open an account as a Non-Stocking Dealer, there is a one-piece opening order minimum with a reorder minimum of one-piece. To open an account as a Stocking Dealer requires a $5,000 opening order and an annual minimum of $10,000.

Q:

Is the Charter Street collection available for customization?

Charter Street’s Build Your Own program caters to those who want a truly custom design for their project or client.  With 35 frames and your choice of fabric and finishes, the creative options are limitless.  In addition, we offer the following options:

- Any skirted chair can be upgraded to a swivel option.

- Cushion configuration is customizable.

- Benches are available with or without casters.

- All Headboards are also available as complete beds, in King, Queen and Twin sizes with your choice of legs.

- Headboards can be finished with nailhead options.

If you need to make changes to the core product line, please send an inquiry for a quote.

Q:

What is the lead time?

We are currently operating at a 26-week lead time.

Q:

What are your payment terms?

Initiating an order requires a 50% deposit, with the balance due upon shipping. Charter Street accepts Visa, MC, Discover and American Express. To inquire about applying for credit terms, contact your Brand Ambassador.

Q:

What is your cancellation policy?

Orders cannot be canceled after any fabric that correlates to that order has been cut.

Q:

Do you accept Customers Own Materials (COM)?

Charter Street gladly accepts Customers Own Materials (COM). Please use our COM form when submitting any COM yardage to the factory. Be sure to confirm yardage with customer service before shipping your fabric to us.  Note that the lead time does not begin until Charter Street receives all required fabric.

Quality & Care

Q:

Where are Charter Street products made?

Charter Street products are manufactured in North Carolina by the finest Craftspeople in the business with decades of time-honed experience.  Each piece is meticulously created, made to order and truly one of a kind.

Q:

What are the Charter Street frames constructed of?

Charter Street frames are constructed of solid, kiln dried Beech wood and engineered Baltic Birch hardwoods. All frames are double doweled, screwed and glued. Corner-blocks are used to reinforce corners and joints. Webbing is double webbed, to create a supportive, yet comfortable seat. Frames are layered with the highest quality polyurethane foam in a variety of thicknesses and compressions to create luxurious comfort. Cotton and batting are then layered to create additional comfort before any upholstery is applied. Edge rolls and other padding soften wood edges. All foams used by Charter Street contain no fluorocarbons or other harmful chemicals and pass all CA117 specifications.

Q:

Performance and Kid/Pet-Friendly Fabrics?

Charter Street offers Performance rated fabrics. In addition, most Charter Street fabrics and COM’s can be treated with a soil-resistant finish for an added charge of $2 per yard with a $55 minimum.

Q:

What are your cushions made of?

The Charter Street cushion is a hypoallergenic cushion that includes a high resiliency, Ultracel® foam core wrapped in plush, high loft polyester fiber, and surrounded by down-proof ticking, thereby creating a plump, softly inviting sear with a built-in crown. The Charter Street back pillows are comprised of high-quality polyester fiber packed in individually sewn channels to prevent migration. This creates a soft, yet tailored look with long-lasting resiliency. Seat cushions and back pillows feature a zippered envelope construction.

Q:

What are your recommended Care and Cleaning instructions?

Professional dry-cleaning is recommended. Performance fabrics may be cleaned with soap and water.

Resources, Shipping, & Warranty

Q:

What finishes do you offer?

Charter Street offers Walnut, Black Matte and White Finishes for exposed wood. The wedge foot, cone leg, and cylinder leg are available in nickel and brass.

Q:

What fabrics do you offer?

Charter Street offers an ever-evolving, comprehensive assortment of over 90 fabrics that are neutral in color and rich in texture. Many are performance rated. COM and COL are also options, although CharterStreet reserves the right to say if a COM or COL fabric requires backing. Railroaded or Up the Roll are also options in fabric choice.

Q:

Which shipping methods are available?

Charter Street ships from Archdale, North Carolina.  We prefer that you use your own carrier. If you are unable to schedule your own pickup, Charter Street has partnerships with Brooks and Sunbelt for shipping.  The shipping address must include a commercial loading dock.  Residential delivery is available upon request.  For a shipping quote, contact Sales@CharterStreet.com.

Q:

Is there a Warranty?

Our high-quality upholstery frames carry a lifetime warranty to the original purchaser. Cushions are warrantied for 12 months, and it is strongly recommended where possible to flip and rotate cushions periodically to maintain their shape. Since fabric mills do not warranty their fabrics for wear or colorfastness, Charter Street assumes no responsibility for fabric wear and durability. Care must also be exercised with fabrics and leathers to avoid heat sources and direct sunlight. A professional cleaner should be consulted for the cleaning of spills and stains.

Q:

How do I get a fabric swatch?

Contact your Brand Ambassador to request a fabric swatch.  The first 5 swatches are complimentary and thereafter they may be purchased for $5 per swatch.

Q:

Can I purchase a fabric swatch set?

Charter Street’s fabric swatch ring can be purchased for $200. This set includes a 7x7 fabric swatch of over 90 fabrics in the Charter Street line.

Still have questions? Contact our team.